Why should you care about our neighbourhood?
Broken Windows Theory
The broken window is a metaphor for the effects of minor crime in communities. The theory states that if minor crimes in a community are allowed to happen, this sends a signal that nobody cares about the community, resulting in a lack of interest and fear among community members and an open door for more serious types of crime. What Broken Windows Theory encourages is an immediate response to minor crimes in order to prevent more serious criminal activities from happening. This means cleaning up graffiti, fixing broken windows, picking up syringes, beer bottles and other garbage in parks and on streets. It also means stopping behaviours that threaten a neighbourhood like public drunkenness, harassment, drug sales and the sex trade. It is important to remember that everyone has a role to play in keeping our neighbourhoods safeand liveable.
FAQ- Frequently Asked Questions
Problems and solutions:
* * *
211 – public information & referral services
311 - non-emergency municipal government services
411 - directory assistance
511 – weather and traveler information
611 - telephone company repair service
711 - message relay for telephone devices for the hearing impaired
811 - non-urgent health care triage services
911 - emergency services.
We would suggest calling 311 to report any garbage problems in the neighbourhood. You can also email the City at email@example.com. If you do email the City, please include firstname.lastname@example.org in the CC line so that we are also alerted to the problem.
We would suggest calling 311 to report graffiti problems. You can also email the City at email@example.com and at firstname.lastname@example.org. If you do email the City, please include email@example.com in the CC line so that we are also alerted to the problem. You may also want to look for information here: Link
Solution: You can make a complaint to the City of Ottawa about the interior or exterior condition of a building or house by calling 3-1-1 or emailing firstname.lastname@example.org. Please add a c.c. to email@example.com and Mathieu.Fleury@ottawa.ca. A city worker will come and inspect it. When you call, please ask for the reference number. When you email, the City will reply with a reference number. This number will be helpful if you need to follow up.
A common problem in parks and other public areas are groups of people, often youth, drinking or doing drugs, who might be making excessive noise or causing disturbances. Their presence can be intimidating and may make people stay away from these public spaces. All public parks are closed between 11:00 p.m. and 5:00 a.m.
Solution: Call Police at 613 230-6211. This will notify police there is a problem and will
generate a police car response to the area on a priority basis. The police dispatch will ask for
your name, address, phone number etc. This information is only to ensure the safety of our
officers. Police will not release your name. If you prefer not to give your information you can
report to Crimestoppers at 613 233-8477 or text “tip 252 ” followed by the information and
then text it to CRIMES (274637). The keyword “tip252″ indicates that the information you are
providing applies to the National Capital Area.
The sale and trafficking of illegal drugs can quickly ruin a neighbourhood, lowering property values as it brings with it a criminal element and many associated problems such as the sex trade, break-and-enter crimes, vandalism and other types of theft. The Ottawa Police Service Drug Unit and the Ottawa Police Service Crime Unit are very active in the investigation and prosecution of drug traffickers in the City of Ottawa. You can help them in their efforts by being vigilant in your neighbourhood. Signs that drugs are being sold in a public place, like a street corner or park include:
• Cars driving slowly and repeatedly in an area
• Money or small packages being exchanged
• Drug paraphernalia at, or near, the location, such as very small zip-lock plastic baggies, small
bundled or twisted pieces of cellophane, small pieces of balloon, hypodermic needles, needle caps or small glass vials or pipes, and hollowed pens
• Increased levels of prostitution
• Suspicious behaviour of individuals you might not know loitering on street corners, bus shelters or public pay phones
• High levels of theft in the surrounding area
Solution: Our contact with the Ottawa Police Service Drug Unit is our Police Community Police Officer, Constable Marc Daviault. If you suspect any of these activities we urge you to contact Constable Daviault and let him know what you are seeing. He will give you advice or pass on your concerns to the appropriate police branch.
Constable Marc Daviault, Community Police Center
address: 252 McArthur Avenue
phone: 613 232-1222 ext 5823